| Area | INFORMATION REGARDING RIGHTS, OBLIGATIONS AND RULES ARISING FROM UNION AND NATIONAL LAW |
| A. | Travel within the Union |
| | 1. | documents required of Union citizens, their family members who are not Union citizens, minors travelling alone and non-Union citizens when travelling across borders within the Union (ID card, visa, passport) |
| 2. | rights and obligations of travellers by plane, train, ship, bus in and from the Union, and of those who buy travel packages or linked travel arrangements |
| 3. | assistance in case of reduced mobility when travelling in and from the Union |
| 4. | transport of animals, plants, alcohol, tobacco, cigarettes and other goods when travelling in the Union |
| 5. | voice calling and sending and receiving electronic messages and electronic data within the Union |
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| B. | Work and retirement within the Union |
| | 1. | seeking employment in another Member State |
| 2. | taking up employment in another Member State |
| 3. | recognition of qualifications with a view to employment in another Member State |
| 4. | taxation in another Member State |
| 5. | rules on liability and mandatory insurance linked to residence or employment in another Member State |
| 6. | terms and conditions of employment, including for posted workers, as stipulated by law or statutory instrument (including information on working hours, paid leave, holiday entitlements, rights and obligations regarding overtime work, health checks, termination of contracts, dismissal and redundancies) |
| 7. | equal treatment (rules prohibiting discrimination in the workplace, rules on equal pay for men and women and on equal pay for employees on fixed-term or permanent employment contracts) |
| 8. | health and safety obligations in relation to different types of activity |
| 9. | social security rights and obligations in the Union including those related to getting pensions |
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| | 1. | taking a motor vehicle temporarily or permanently to another Member State |
| 2. | acquiring and renewing a driving licence |
| 3. | taking out mandatory motor vehicle insurance |
| 4. | buying and selling a motor vehicle in another Member State |
| 5. | national traffic rules and requirements for drivers, including general rules for the use of the national road infrastructure: time-based charges (vignette), distance-based charges (toll), emission stickers |
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| D. | Residence in another Member State |
| | 1. | moving temporarily or permanently to another Member State |
| 2. | purchasing and selling of immovable property, including any conditions and obligations related to taxation, ownership, or use of such property, including its use as a secondary residence |
| 3. | participating in municipal elections and elections to the European Parliament |
| 4. | requirements for residence cards for Union citizens and their family members, including family members who are not Union citizens |
| 5. | conditions applicable to the naturalisation of nationals from another Member State |
| 6. | rules applicable in the case of death, including rules on the repatriation of remains to another Member State |
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| E. | Education or traineeship in another Member State |
| | 1. | education system in another Member State, including early childhood education and care, primary and secondary education, higher education and adult learning |
| 2. | volunteering in another Member State |
| 3. | traineeships in another Member State |
| 4. | conducting research in another Member State as part of an education programme |
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| | 1. | getting medical treatment in another Member State |
| 2. | buying prescribed pharmaceutical products in a Member State other than the one where the prescription was issued, online or in person |
| 3. | health insurance rules applicable in the case of short-term or long-term stays in another Member State, including how to apply for a European Health Insurance Card |
| 4. | general information on access rights or obligations to participate in available public preventive healthcare measures |
| 5. | services provided through national emergency numbers, including ‘112’ and ‘116’ numbers |
| 6. | rights and conditions for moving to a residential care home |
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| G. | Citizens’ and family rights |
| | 1. | birth, custody for minor children, parental responsibilities, rules on surrogacy and adoption, including second-parent-adoption, maintenance obligations in relation to children in a cross-border family situation |
| 2. | living in a couple with different nationalities, including same-sex couples (marriage, civil or registered partnership, separation, divorce, marital property rights, the rights of cohabitants) |
| 3. | rules of gender recognition |
| 4. | rights and obligations in relation to succession in another Member State, including tax rules |
| 5. | rights and rules applicable in the case of cross-border parental child abduction |
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| | 1. | buying goods, digital content or services (including financial services) from another Member State, online or in person |
| 2. | holding a bank account in another Member State |
| 3. | connection to utilities, such as gas, electricity, water, household waste disposal, telecoms and the internet |
| 4. | payments, including credit transfers, delays in cross-border payments |
| 5. | consumer rights and guarantees related to buying goods and services, including procedures for consumer dispute resolution and compensation |
| 6. | safety and security of consumer products |
| 7. | renting a motor vehicle |
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| I. | Protection of personal data |
| | 1. | exercising data subjects’ rights in relation to the protection of personal data |
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| Area | INFORMATION REGARDING RIGHTS, OBLIGATIONS AND RULES |
| J. | Starting, running and closing a business |
| | 1. | registering, changing the legal form of or closing a business (registration procedures and legal forms for carrying out business) |
| 2. | moving a business to another Member State |
| 3. | intellectual property rights (applying for a patent, registering a trademark, a drawing or a design, getting a licence for reproduction) |
| 4. | fairness and transparency in commercial practices, including consumer rights and guarantees related to selling goods and services |
| 5. | offering online facilities for cross-border payments when selling goods and services online |
| 6. | rights and obligations arising under contract law, including late payment interests |
| 7. | insolvency proceedings and liquidation of companies |
| 9. | mergers of companies or selling a business |
| 10. | civil liability of directors of a company |
| 11. | rules and obligations regarding the processing of personal data |
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| | 1. | terms of employment stipulated by law or statutory instrument (including working hours, paid leave, holiday entitlements, rights and obligations regarding overtime work, health checks, termination of contracts, dismissals and redundancies) |
| 2. | social security rights and obligations in the Union (registering as employer, registering employees, notifying the end of contract of an employee, paying social contributions, rights and obligations related to pensions) |
| 3. | employment of workers in other Member States (posting of workers, rules on freedom to provide services, residency requirements for workers) |
| 4. | equal treatment (rules prohibiting discrimination in the workplace, rules on equal pay for men and women and equal pay for employees on fixed-term or under permanent employment contracts) |
| 5. | rules on staff representation |
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| | 1. | VAT: information on the general rules, rates and exemptions, registering for and paying VAT, obtaining a refund |
| 2. | excise duties: information on the general rules, rates and exemptions, registration for excise tax purposes and payment of excise tax, obtaining a refund |
| 3. | customs duties and other taxes and duties collected on imports |
| 4. | customs procedures for imports and exports under the Union Customs Code |
| 5. | other taxes: payment, rates, tax returns |
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| 2. | product rules and requirements |
| 3. | identifying applicable standards, technical specifications and getting products certified |
| 4. | mutual recognition of products not subject to Union specifications |
| 5. | requirements regarding classification, labelling and packaging for hazardous chemicals |
| 6. | distance/off-premises selling: information to be given to customers in advance, confirmation of the contract in writing, withdrawal from a contract, delivering of the goods, other specific obligations |
| 7. | defective products: consumer rights and guarantees, after-sale responsibilities, means of redress for an injured party |
| 8. | certification, labels (EMAS, energy labels, Eco-design, EU eco-label) |
| 9. | recycling and waste management |
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| | 1. | acquiring licences, authorisations or permits with a view to starting and operating a business |
| 2. | notifying the authorities of cross-border activities |
| 3. | recognition of professional qualifications, including vocational education and training |
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| | 1. | obtaining access to finance at the Union level, including Union funding programmes and business grants |
| 2. | obtaining access to finance at national level |
| 3. | initiatives addressed to entrepreneurs (exchanges organised for new entrepreneurs, mentoring programmes, etc.) |
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| | 1. | participating in public tenders: rules and procedures |
| 2. | submitting a bid online in response to a public call for tender |
| 3. | reporting irregularities in relation to the tender process |
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| Q. | Health and safety at work |
| | 1. | health and safety obligations in relation to different types of activity, including risk prevention, information and training |
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| Life events | Procedures | Expected output subject to an assessment of the application by the competent authority in accordance with national law, where relevant |
| Birth | Requesting proof of registration of birth | Proof of registration of birth or birth certificate |
| Residence | Requesting proof of residence | Confirmation of registration at the current address |
| Studying | Applying for a tertiary education study financing, such as study grants and loans from a public body or institution | Decision on the application for financing or acknowledgement of receipt |
| Submitting an initial application for admission to public tertiary education institution | Confirmation of the receipt of application |
| Requesting academic recognition of diplomas, certificates or other proof of studies or courses | Decision on the request for recognition |
| Working | Request for determination of applicable legislation in accordance with Title II of Regulation (EC) No 883/2004 (1) | Decision on applicable legislation |
| Notifying changes in the personal or professional circumstances of the person receiving social security benefits, relevant for such benefits | Confirmation of receipt of notification of such changes |
| Application for a European Health Insurance Card (EHIC) | European Health Insurance Card (EHIC) |
| Submitting an income tax declaration | Confirmation of the receipt of the declaration |
| Moving | Registering a change of address | Confirmation of deregistration at the previous address and of the registration of the new address |
| Registering a motor vehicle originating from or already registered in a Member State, in standard procedures (2) | Proof of registration of a motor vehicle |
| Obtaining stickers for the use of the national road infrastructure: time-based charges (vignette), distance-based charges (toll), issued by a public body or institution | Receipt of toll sticker or vignette or other proof of payment |
| Obtaining emission stickers issued by a public body or institution | Receipt of emission sticker or other proof of payment |
| Retiring | Claiming pension and pre-retirement benefits from compulsory schemes | Confirmation of the receipt of the claim or decision regarding the claim for a pension or pre-retirement benefits |
| Requesting information on the data related to pension from compulsory schemes | Statement of personal pension data |
| Starting, running and closing a business | Notification of business activity, permission for exercising a business activity, changes of business activity and the termination of a business activity not involving insolvency or liquidation procedures, excluding the initial registration of a business activity with the business register and excluding procedures concerning the constitution of or any subsequent filing by companies or firms within the meaning of the second paragraph of Article 54 TFEU | Confirmation of the receipt of notification or change, or of the request for permission for business activity |
| Registration of an employer (a natural person) with compulsory pension and insurance schemes | Confirmation of registration or social security registration number |
| Registration of employees with compulsory pension and insurance schemes | Confirmation of registration or social security registration number |
| Submitting a corporate tax declaration | Confirmation of the receipt of the declaration |
| Notification to the social security schemes of the end of contract with an employee, excluding procedures for the collective termination of employee contracts | Confirmation of the receipt of the notification |
| Payment of social contributions for employees | Receipt or other form of confirmation of payment of social contributions for employees |
