Annexes to COM(1994)689 - Application of open network provision (ONP) to voice telephony - Main contents
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| dossier | COM(1994)689 - Application of open network provision (ONP) to voice telephony. |
|---|---|
| document | COM(1994)689  |
| date | December 13, 1995 |
HEADINGS FOR INFORMATION TO BE PUBLISHED IN ACCORDANCE WITH ARTICLE 4
1. Name(s) and address(es) of telecommunications organization(s)
i.e. name(s) and head office address(es) of the telecommunications organization(s) providing fixed public telephone networks and/or voice telephony services.
2. Telecommunications services offered
2.1. Types of connection to the public fixed telephone network
Technical characteristics of interfaces at commonly provided network termination points are required, including where applicable reference to national and/or international standards or recommendations, in accordance with Article 24:
- for analogue and/or digitally presented networks:
(a) single line interface;
(b) multi-line interface;
(c) direct dialling-in (DDI) interface;
(d) other interfaces commonly provided,
- for ISDN:
(a) specification of basic and primary rate interfaces at the S/T reference points, including the signalling protocol;
(b) details of bearer services able to carry voice telephony services;
(c) other interfaces commonly provided,
- and any other interfaces commonly provided.
In addition to the above information to be published on a regular basis in the manner laid down in Article 4, telecommunications organizations must inform terminal equipment suppliers, without undue delay, of any particular network characteristics which affect the correct operation of approved terminal equipment.
2.2. Telephone services offered
Description of the basic voice telephony service offered, indicating what is included in the subscription charge and the periodic rental charge (e.g. operator services, directories, maintenance).
Description of optional facilities and features of the voice telephony service which are tariffed separately from the basic offering, including where applicable reference to the relevant technical standards or specifications to which they conform, in accordance with Article 24.
2.3. Tariffs
covering access, usage, maintenance, and including details of any discount schemes
2.4. Compensation/refund policy
including specific details of any compensation/refund schemes offered
2.5. Types of maintenance service offered
2.6. Ordering procedure
including designated contact points within the telecommunications organization
2.7. Standard contract conditions
including any minimum contractual period.
3. Licensing requirements
This shall include a clear description of all licensing conditions which have an impact on users, including service providers, containing at least:
- information on the nature of the licensing conditions, in particular whether registration and/or authorization is required on an individual basis, or whether the licence is of a general nature which does not require individual registration and/or authorization,
- the duration of any relevant licences or authorizations,
- a list referring to all documents containing relevant licensing conditions which the Member State imposes.
4. Conditions for attachment of terminal equipment
This shall include a complete overview of requirements for terminal equipment as regulated by the national regulatory authority, in line with the provisions of Directive 91/263/EEC, including, where appropriate, conditions concerning customer premises wiring and location of the network termination point.
5. Restrictions on access and use
This shall include any restrictions on access and use imposed in accordance with the requirements of Article 22.
6. Performance and quality-of-service parameters
Definitions, measurement methods, targets and achieved performance figures, in accordance with the requirements of Article 5.
7. Targets for the introduction of new services, features, facilities and tariffs
Targets shall be published in accordance with the requirements of Articles 9 and 15.
8. Conditions for special network access
This shall include conditions for special network access set by national regulatory authorities in accordance with Article 10 (5).
9. Availability of the description of the cost accounting system
The address from which the description of the cost accounting system may be requested in accordance with the requirements of Article 13.
10. Main elements of the national numbering plan
In accordance with the requirements of Article 21.
11. Terms for the use of directory information
In accordance with Article 16 (c).
12. Conciliation and dispute resolution procedure
This shall include guidelines for users on the appeal mechanisms available for conciliation and resolving disputes with telecommunications organizations, according to the procedure described in Article 27. This shall also include a summary of the procedures for resolving disputes referred to in Article 22 (2).
13. Procedure in the event of non-payment of bills
In accordance with the requirements of Article 23.
ANNEX II
SUPPLY-TIME AND QUALITY-OF-SERVICE INDICATORS IN ACCORDANCE WITH THE REQUIREMENTS OF ARTICLE 5
The following list specifies areas where quality-of-service indicators are required for telecommunications organizations notified in accordance with Article 26 (2):
- supply time for initial network connection,
- fault rate per connection,
- fault repair time,
- call failure rates,
- dial tone delay,
- call set up delay,
- transmission quality statistics,
- response times for operator services,
- the proportion of coin and card-operated public pay-telephones in working order,
- billing accuracy.
ANNEX III
PROVISION OF ADVANCED FACILITIES IN ACCORDANCE WITH ARTICLE 9
1. List of facilities referred to in Article 9 (1):
(a) DTMF (dual-tone multifrequency operation)
i.e. the fixed public telephone network supports the use of DTMF telephones for signalling to the exchange, using tones as defined in ITU-T Recommendation Q.23, and supports the same tones for end-to-end signalling through the network, both within a Member State and between Member States.
(b) Direct dialling-in (or facilities offering equivalent functionality)
i.e. users on a private branch exchange (PBX) or similar private system can be called directly from the fixed public telephone network without intervention by the PBX attendant.
(c) Call forwarding
i.e. incoming calls sent to another destination in the same or another Member State (e.g. on no reply, on busy, or unconditionally).
This facility should be provided in accordance with relevant legislation on data protection and privacy.
(d) Calling-line identification
i.e. the calling party's number is presented to the called party prior to the call being established.
This facility should be provided in accordance with relevant legislation on data protection and privacy.
2. List of services and facilities referred to in Article 9 (2):
(a) Community-wide access to green/freephone services
Such services, variously known as green numbers, freephone services, 0800 numbers etc. include dial-up services where the caller pays either nothing for the call or only part of the total cost of the call.
(b) Community-wide kiosk billing
Kiosk billing means a facility whereby charges for the use of a service accessed through a telecommunications organization's network are combined with the network call charges ('premium rate service').
(c) Community-wide call transfer
i.e. transfer of an established call to a third party in the same or another Member State.
(d) Community-wide automatic reverse charging service facility for calls which are terminated and originated within the Community.
i.e. prior to the call being connected, the called party, at the caller's request, agrees to accept the cost of the call.
(e) Community-wide calling-line identification
i.e. the calling party's number is presented to the called party prior to the call being established.
This facility should be provided in accordance with relevant legislation on data protection and privacy.
(f) Access to operator services in other Member States
i.e. users in one Member State can call the operator/assistance service in another Member State.
(g) Access to directory enquiry services in other Member States
i.e. users in one Member State can call the directory enquiry service in another Member State.